Cancellation Policy

Payments:

For all the services contracted, minimum 10% advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid before 30 days from commencement of the services. However Festal Tours have right to amend advance amount and payment of balance amount and time of payment

Cancellation Policy

In the event of cancellation of tour / services due to any reason/s we must be informed of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

60 days prior to arrival: 10% of the Total Package cost
45 days prior to arrival: 15% of the Total Package cost
15 days prior to arrival: 25% of the Total Package cost
07 days prior to arrival: 50% of the Total Package cost
Less than 7 days from start of service or No Show: No Refund

Some cancellation and refund policies are out of our tender:

Refund for hotel payment will follow the hotel’s cancellation policy
Train tickets cancellations will follow the Railway’s policy
Flight tickets cancellations will follow the airlines company policy

In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).

In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Our Liabilities & Limitations:

Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

Law & Jurisdiction

For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by Festal Tours, will be under the exclusive jurisdiction of Court of Bilaspur (CG).